References

Reference organizations 

Libraries • Types of libraries • Digital library projects  • National libraries •

Reference works • Almanacs • Dictionaries • Encyclopedias •

Free online journals • How-tos • Wikibook how-tos • Newsgroups • Newspapers • Web directories

Research tools and resources 

Free software programs • IRC clients • News clients • Periodic table •

Search enginesStandards • Numbering schemes

Knowledge

Information

Digital reference services

Reference and User Services Association's Definitions of a Reference Transaction Virtual reference article at LISWiki, a Library and information science wiki

Selected Books About Traditional and Digital or Virtual Reference Services "

Library reference service

Reference scenarios

Virtual reference

Australia

• AskNow! - Australian initiative of the Council of Australian State Library

• Macquarie University Library

• Monash University Library

• National Library of Australia

• Queensland University of Technology Library

• Southbank Institute

• University of Queensland

• University of Technology Sydney

NB: You can use the Advanced search option of the Australian Libraries Gateway (ALG) for directory information about Australian libraries offering online reference enquiry services.

Canada

Alberta

• University of Alberta Libraries Uses 24/7 Reference.

British Columbia

• Ask Away

• New Westminster Public Library

• Simon Fraser University Library

• University of British Columbia

• University of Victoria

• Vancouver Public Library

Manitoba

• University of Winnipeg Library - chat reference using RAKIM; IM using meebo (meebo me widget, MSN, gTalk, Yahoo!, AIM)

New Brunswick

• University of New Brunswick Libraries- uses Question Point

Nova Scotia

• Novanet Live Help serving Nova Scotia's universities and colleges

Ontario

• Ask Ontario Exploring province wide virtual reference services

• Carleton University instant messaging-MSN

• McMaster University instant messaging-AIM, Yahoo, MSN via Trillian

• Mohawk College instant messaging using Yahoo, MSN via Trillian

• Ottawa Public Library instant messaging using MSN

• Queen's University Bracken Health Sciences Library AIM, MSN, Yahoo! via Trillian

• Ryerson University Library

• Toronto Public Library

• University of Guelph Library

• University of Waterloo - VR using Docutek; IM using Meebo (MeeboMe widget, MSN, gTalk, Yahoo!, AIM)

• University of Windsor

• York University Libraries Uses LSSI

• Brock University Uses MSN

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Quebec

• Concordia University Libraries

• McGill University Library

Denmark

• Biblioteksvagten

Finland

• Kysy online Helsinki City library

France

• Bibliothèque publique d'information, Paris

Germany

• Hessen, Germany

• University of Trier

• University of Oldenburg

Hamburg

• Universitätsbibliothek der Technischen Universität Hamburg-Harburg Rakim

• Bibliothek der Helmut-Schmidt-Universität Hamburg Rakim

Niedersachsen

• IBIT der Universität Oldenburg Rakim

• Fragen Sie uns per Chat, Fachhochschulbibliothek Hannover Rakim

Nordrhein-Westfalen

• Universitätsbibliothek Dortmund LivePerson

• Universitäts- und Landesbibliothek Düsseldorf Rakim

Rheinland-Pfalz

• Universitätsbibliothek Trier Rakim

Sachsen

• Sächsische Landesbibliothek, Staats- und Universitätsbibliothek Dresden Rakim

Netherlands

• Universiteit van Amsterdam

New Zealand

• AnyQuestions.co.nz Online help for homework

• University of Canterbury

Norway

• Chat med Biblioteksvar

Spain

• La Biblioteca Responde

Sweden

• Fråga biblioteket

United Kingdom

• Open University Library LivePerson

• People's Network, MLA

• University of Teesside Library & Information Services - IM Reference (Currently a pilot)

BACK TO REFERENCE HOME PAGE

United States

Alaska

• Alaska State Library QuestionPoint.

Alabama

• Auburn University Uses LivePerson.

• Samford University Library AIM, Yahoo! and MSN through Trillian

Arizona

• Arizona State University Libraries Uses Tutor.com VRT and Librarians by Request for 24/7 coverage.

• Maricopa Community Colleges

• Northcentral University Uses ICQ.

• University of Arizona

California

• Alameda County Library IM: AIM, Yahoo! via Trillian, also CA's AskNow project

• AskNow Statewide project funded by LSTA funds through the California State Library, uses QuestionPoint 24/7 Reference.

• California State University, Chico

• California State University, Northridge

• California State University, San Marcos Library

• California State Polytechnic University Pomona Library

• Cerritos College

• Livermore Public Library IM: AIM, Yahoo!, MSN via Meebo

• Marin County Free Library IM: AIM, Yahoo!, MSN via Trillian, also CA's AskNow project

• Sonoma County Library CA's AskNow project

• University of California, Irvine

• UCLA Library

• University of San Francisco, Gleeson Library Gaim aggregator includes: AIM, MSN, Yahoo, Google, ICQ, Jabber.

• University of Southern California

Colorado

• AskColorado Uses Tutor.com.

• Colorado College Tutt Library IM Reference

• University of Colorado at Denver and Health Sciences Center

Connecticut

• Ask Your Library Tutor.com Bibliomation.

• Ask!a Librarian QuestionPoint Yale University

• Hartford Public Library

• University of Connecticut Libraries

• Yale University Library

Delaware

• AnswerONline Delaware Division of Libraries.

• University of Delaware Library

Florida

• Florida State University Libraries (Ask Us Now!)

• Ask a Librarian Florida's Online Information Service - Email and Live Chat with cobrowsing using Docutek's VRLplus software.

• Florida International University Libraries

• University of Florida

• University of Central Florida Libraries

• University of South Florida Libraries

Georgia

• Georgia Institute of Technology

• Georgia State University Library

• AskInfo Gwinnett County Public Library.

• University of Georgia Libraries

Idaho

• AnswerXpress Idaho State Library. Uses 24/7 Reference.

Illinois

• Arlington Heights Memorial Libray Chat VR with AskAway Illinois; AIM, MSN, Yahoo! via Trillian

• AskAway Illinois

• College of Lake County Library AIM, MSN, Yahoo!, ICQ via Trillian

• DeVry University System-wide LSSI

• Homer Township Public Library instant messaging-AIM, MSN, Yahoo! via Trillian; member of AskAway.

• Illinois Institute of Technology

• MyWebLibrarian (now defunct--forwards to AskAway Illinois)

• Northern Illinois University Library Jybe

• Northwestern University Library

• St. Charles Public Library 24/7 Reference and Trillian

• Southern Illinois University Carbondale instant messaging-AIM, ICQ

• Southern Illinois State University Morris Messenger AIM, ICQ

• Sugar Grove Public Library District instant messaging

• Thomas Ford Memorial Library instant messaging-Trillian

• UI Chicago Library

• UI Urbana-Champaign Library

• UI Urbana-Champaign Library instant messaging

• Waubonsee Community College's Todd Library AIM, Yahoo, MSN via Gaim

• Westmont Public Library AIM, MSN, Yahoo, via Trilian

BACK TO REFERENCE HOME PAGE

Indiana

• Alexandrian Public Library Trillian

• Ball State University Uses LivePerson

• Butler University AIM and Yahoo! via GAIM

• Carlisle Public Library instant messaging-AIM, MSN, Yahoo

• DePauw University Library

• Evansville Vanderburgh Public Library

• IU Bloomington Libraries Docutek VRLplus

• New Castle-Henry County Public Library AIM, MSN, Yahoo!

• Purdue University QuestionPoint

• St. Joseph County Public Library instant messaging-FIRE

• University of Notre Dame Libraries

• Valparaiso University

Iowa

• Drake University

• Iowa State University Library

• University of Iowa Libraries - LiveReference

• University of Northern Iowa

Kansas

• KANAnswer Kansas Library Network Board

• Kansas State University Libraries

• University of Kansas Libraries

• Wichita State University

Kentucky

• Kenton County Public Library Information Station.

• University of Kentucky Libraries

Louisiana

• LSU Libraries

• Southeastern Louisiana University

Maine

• University of Maine, Fort Kent/Presque Isle

Maryland

• Maryland AskUsNow! Uses QuestionPoint 24/7 Reference for chat.

• National Institutes of Health Library

• National Rehabilitation Information Center

• University of Baltimore - Langsdale Library Chat (Live Person) and AIM (through Trillian)

• University of Maryland Libraries Participates in statewide Maryland AskUsNow!

• University of Maryland, Baltimore County instant messaging-AIM

• University of Maryland University College Uses Tutor.com's Librarians By Request

• Albert S. Cook Library - Towson University uses Meebo and Trillian

Massachusetts

• Boston Library Consortium Uses 24/7 Reference for chat.

• Emerson College Library

• Fitchburg State College instant messaging-AIM, MSN, Yahoo

• Massachusetts Trial Court Law Libraries instant messaging-AIM, MSN, Yahoo, and Live Assistance.

• MassAnswers

• MIT Libraries

• Smith College Uses Docutek VRLplus.

• Springfield College Library instant messaging

• University of Massachusetts Dartmouth Library

• Worcester Polytechnic Institute Instant Answers@WPI instant messaging-AIM

Michigan

• Adrian College AIM, MSN, Yahoo, ICQ via Trilian

• Cass District Library instant messaging-Trillian

• The Cooley Law School Libraries

• Eastern Michigan University Docutek VRLplus

• Hackley Public Library instant messaging-Trillian

• Lansing Public Library instant messaging-Trillian

• Michigan Department of History, Arts and Libraries

• Michigan State University Libraries

• Research Help Now Michigan Community Colleges; uses Tutor.com.

• University of Michigan QuestionPoint and AIM, MSN, and Yahoo via Microsoft Office Communicator/Messenger

• University of Michigan-Dearborn Trillian

• Wayne State University

BACK TO REFERENCE HOME PAGE

Minnesota

• Carl B. Ylvisaker Library, Concordia College, Moorhead Instant messaging using AOL IM, Yahoo!, MSN.

• Hennepin County Library Using Tutor.com

• Macalester College

• Minneapolis Public Library (ends 12/05)

• University of Minnesota (Twin Cities) Libraries

• University of Minnesota (Duluth) Library

Mississippi

• MELO -- Mississippi Electronic Libraries On-Line Uses 24/7 Reference for chat.

Missouri

• Kansas City (MO) Public Library

• St. Louis County Library

• University of Missouri-Columbia Libraries

• Washington University in St. Louis Libraries

Montana

• Ask a Montana Librarian uses QuestionPoint

Nebraska

• University of Nebraska-Lincoln Libraries

Nevada

• Ask a Librarian Uses Docutek.

• University of Nevada Las Vegas instant messaging-Trillian

• University of Nevada, Reno Libraries

New Hampshire

• Franklin Pierce College Using DocuTek VRLplus for Web-based chat reference and email reference. Using Trillian to monitor AIM, MSN, and Yahoo! screen name "fpclibrarian" for IM chat reference. Started Summer '05. Please send questions about our service to treatb@fpc.edu or reference@fpc.edu.

New Jersey

• New Jersey Institute of Technology

• QandANJ South Jersey Regional Library Cooperative (SJRLC). Uses QuestionPoint

New York

• Ask Us 24/7 Western New York Library Resources Council. Uses 24/7 Reference.

• Binghamton University - Trillian

• Baruch College, CUNY Used HumanClick March 2001-December 2002. Using Questionpoint 24/7 since January 2003. Member of 24/7 Reference Academic Cooperative since August 2003.

• Brooklyn College Using Questionpoint.

• Brooklyn Public Library Live Homework Help.

• Canisius College

• Columbia University Libraries

• Cornell University Library

• CUNY Graduate Center Using Questionpoint.

• La Guardia Community College Using instant messaging (AOL, Yahoo, MSN).

• Live Librarian Suffolk County Cooperative Library System

• Nassau Library System

• New York Public Library

• Onondaga County Public Library

• Pace University Library

• Polytechnic University

• Queens Borough Public Library Uses QuestionPoint

• Rensselaer Polytechnic Institute

• Rochester Instiute of Technology instant messaging-Trillian

• Suffolk County Public Libraries

• SUNY Buffalo Libraries instant messaging

• SUNY Morrisville College Using instant messaging (AIM).

• SUNY Plattsburgh LibraryUsing instant messaging (AIM).

• Syracuse University Library

• University of Rochester Libraries

North Carolina

• Appalachian State University

• Duke University Libraries

• Duke University Libraries instant messaging-AIM

• NCknows

• University of North Carolina at Charlotte Academic. QuestionPoint for e-mail and chat (under re-evaluation). J. Murrey Atkins Library.

• University of North Carolina at Chapel Hill Academic. Webform-based email; 24/7, LSSI, & IM for chat in different libraries.

• University of North Carolina at Greensboro Academic. Webform-based email; 24/7, AIM/YAHOO/MSN for chat.

• North Carolina State University Libraries

• Wake Forest University instant messaging

•  

BACK TO REFERENCE HOME PAGE

Ohio

• Chat with a Librarian OhioLINK only.

• Harris Library at the Mandel School of Applied Social Sciences at Case Western Reserve University instant messaging-AIM

• Kent State University Libraries

• KnowItNow 24x7 Statewide service. Uses LSSI.

• Ohio University instant messaging-Trillian

• Miami University Libraries

Oregon

• L-net Statewide service using QuestionPoint

• University of Oregon AIM, Yahoo!, MSN

Pennsylvania

• Ask Here PA - Statewide service using QuestionPoint

• Bucknell University

• Carnegie Mellon Ask A Librarian with LivePerson.

• Gettysburg College Trillian

• Indiana University of Pennsylvania

• Lehigh University

• Montgomery County Community College - Meebo me

• Moravian Theological Seminary, Reeves Library instant messaging-AIM

• Penn State University Libraries

• Temple University Libraries Docutek, instant messaging-Trillian

• Thomas Jefferson University - Trillian Pro and Meebo me

• University of Pennsylvania Library- LiveAssistance and Trillian

• University of Pittsburgh

• Widener University

Rhode Island

• Brown University Library

• Providence College Trillian

• University of Rhode Island - AIM and Yahoo! using Trillian

South Carolina

• College of Charleston

• University of South Carolina

South Dakota

• Ask the Librarians - LIVE - Consortium of five state universities' libraries. The group has been using NetAgent since 2002.

• Rapid City Public Library Uses Tutor.

Tennessee

• Austin Peay State University Library

• King College

• Nashville Public Library

• University of Tennessee Libraries

• Memphis Public Library & Information Center

Texas

• Answer Zone

• Austin Community College

• Cy-Fair College Branch PHP Live

• Fort Bend County Libraries

• Harris County Public Library

• Houston Community College

• Houston Public Library

• Kingwood College Library

• Sam Houston State University

• Texas A&M University

• Texas State University San Marcos

• University of North Texas

• UT Austin

• The University Center

BACK TO REFERENCE HOME PAGE

Utah

• Brigham Young University Library

• Live Chat Utah Academic Library Consortium. Uses 24/7 Reference.

• University of Utah

Vermont

• Norwich University AIM, MSN, Yahoo (using GAIM for client)

• University of Vermont, Dana Medical Library instant messaging-AIM

Virginia

• Arlington Public Library - IM using AIM, GoogleTalk/Jabber, MSN, Yahoo! via Trillian

• College of William and Mary instant messaging-Trillian

• Fairfax County Public Library

• George Mason University Libraries

• Hampton University

• LRC Live

• University of Virginia Library instant messaging-AIM

• Virginia Commonwealth University Libraries

• Virginia Polytechnic Institute and State University Libraries

Washington

• Gonzaga University

• King County Library System

• Seattle Public Library Live Help Chat with QuestionPoint.

• Seattle University

• University of Washington Libraries

• Timberland Regional Library System Ask a Librarian

• Grays Harbor College Library Instant Reference

• Sno-Isle Regional Library System Uses 24/7 Reference.

• Statewide VR Project

• Timberland Regional Library System Ask a Libraian

Washington, D.C.

• American University instant messaging-AIM

• Ask a Librarian Washington Research Library Consortium (DEFUNCT)

• Gallaudet instant messaging-AIM

• Georgetown University Library

• Library of Congress Ask a Librarian with QuestionPoint.

Wisconsin

• AskAway Wisconsin Department of Public Instruction (DPI) and Wisconsin Library Services (WiLS). Uses QuestionPoint (Flash chat module, global network).

• Cardinal Stritch University Library Uses LivePerson.

• Edgewood College Library

• McMillan Memorial Library Uses Meebo.

• University of Wisconsin-Madison Uses Velaro and Trillian

• University of Wisconsin-Parkside Library

Other Directories

The lists above may be incomplete.

• Libraries Using IM Reference Library Success: A Best Practices Wiki

• Open Directory Project Category

• Collaborative Live Reference Services by Bernie Sloan (October 8, 2004)

• Index of Chat Reference Services by Stephen Francoeur (no longer being updated)

• Libweb General library site directory

• LiveRef(sm): A Registry of Real-Time Digital Reference Services by Gerry McKiernan (March 09 2003)

• Tutor.com Clients

• IMalibrarian.com Instant Messaging in Libraries

• Ask a Librarian

• 24 Hour Reference Service article by Ben Chan

• Trends and Issues in Digital Reference Services

• Building and Maintaining Digital Reference Services

• Management by Wandering Around: Reference Rovering and Quality Reference Service

Library and information science

LexisNexis official web site

LexisNexis Risk & Information Analytics Group official web site

LexisNexis Legal web site for law firms

LexisNexis parent company web site, Reed Elsevier

LexisNexis InterAction CRM

LexisNexis InterAction CRM Discussion Forum

Security Breach at LexisNexis Now Appears Larger

Wired News interview (May 25, 2005) with the hackers

The LexisNexis Attorney Directory

LexisNexis Hong Kong official web site

REFERENCE HOME PAGE

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